Frequently Asked Questions
Facilities and amenities
Q: Can I climb the step garden?
A: You can climb the step garden using the steps on the Tenjin Central Park side of the building. You cannot enter the garden from inside the building. The garden’s opening hours differ depending on the season or weather.
Q: Is free Wi-Fi available?
A: You can access free Wi-Fi at the 1st floor Tourist Information and 2nd floor Cultural Information.
Q: Do you exhibit traditional crafts from Fukuoka?
A: In the 2nd floor Takumi Gallery, we have a permanent exhibition of nationally-designated and prefecturally-designated crafts from Fukuoka Prefecture, including Hakata dolls and Hakata-ori textiles. In addition, you can purchase items made by craftworkers from Fukuoka Prefecture at our weekly exhibitions.
Q: Can I buy concert tickets at ACROS Fukuoka?
A: The Ticket Center is located on the 2nd floor. Here, you can buy tickets for performances hosted/co-hosted by ACROS Fukuoka, such as those at Fukuoka Symphony Hall, as well as a selection of tickets for museum/gallery exhibitions.
Q: Are there any restaurants?
A: You will find a range of different restaurants on the 2nd basement floor of ACROS Fukuoka. There is also a rest area with drink counter on the 1st floor.
Q: Is there anywhere I can leave my luggage?
A: There are no left luggage areas or coin lockers within the building, so please use a nearby facility.
Q: Is there a smoking area?
A :There is a smoking area in front of the escalator on the 1st basement floor.
Q: Do you provide baby seats and nursing rooms?
A: The 1st floor women's toilet has a baby changing seat. A nursery room is available on the 2nd floor.
Q: Do you have wheelchair and baby carriage accessible toilets?
A: Wheelchair and baby carriage accessible toilets are located on each floor from the 2nd basement floor to the 3rd floor.
Q: Do you provide a wheelchair rental service?
A: Wheelchairs are available free of charge at General Information on the 1st floor (hours: 09:00 – 19:00).
Q: Do you provide tourist information for the area surrounding ACROS Fukuoka?
A: The Tourist Information is located near the 1st floor entrance on the park side of the building. Here, you will find tourist information as well as English language pamphlets covering the
Kyushu, Yamaguchi and Okinawa areas.
Q: Do you have any English-speaking staff?
A: The Tourist Information can provide you with assistance in English.
Q: Can I reserve hotels at the Tourist Information?
A: The Tourist Information can direct you to hotels, but does not provide a booking service.